Customer service is gone

So I am looking for a furler for the boat, HMP is a supplier located Mississauga. I called yesterday and chatted with a sales rep about the furler, they recommend a harken IV unit 0. I talked for 20 mins on the phone and mention its almost 4 hour drive for me to get there.
I show up and arrive the girl doesn't lift her head from her desk but says hello. I say i'm here to look at some roller furler and then ask to use the restroom, her reply was there's a Tim Horton's down the road.
Excuse me I ask and then a fellow appears I mention i'm Bill from yesterday about the furler, he then says, your here.  I then mention to where the rest room is. He looks at the girl and mentions Tim's and I must have had a totally stunned look on my face, I say again we chatted yesterday about picking up that furler for 2000.00 dollars are you serious ?
He states yes, I then said if I have to leave to use the restroom down the road so goes the sale for the furler.
His reply "Suit yourself"
Needless to say I left and so did two grand cash in my pocket.
It must be so nice to be able to literally tell two thousand dollars to leave in what most claim to be a down market.
Running rigging, standing rigging were also on the list to be ordered as well and they just asked to walk away.
I can honestly say if this is how they provide service can you imagine how they treat you if you have problem or need to get something repaired.

I will be buying everything from a different chandler and have quotes and timeline already worked out and I am now heading home.

Thanks HMP for the lesson in your ability to provide no service or help and waste an entire day of my time

8 hours wasted in driving 140.00 in gas for absolutely sweet f'n all.

New sails from precision sails

I sent the money order off today for the  new Genoa Tri-radial 130% with bolt rope for a harken MKIV  furler that I was researching over Christmas and have ordered that from marine outfitters in Kingston. The third new item is the new tri-radial main with loose foot. it has two full battens and two partial with two reef points, first is a deep reef then a second smaller reefing point, ya I know all that cash laid out for a old 30+ year old boat but she is sound and sails really nice. This can only improve the overall handling and make good for speed as well. Spring will be busy installing the new furler and then replacing the standing rigging and all running rigging on the entire boat, new main sheet, jib sheet, Geneker halyard to be added and new main and jib/furler halyards.
the stove has been modified to now accept full bottles 20 pounder's, with the hose and regulator fed out to the stern to a holder. The BBQ is still charcoal but when i get a new one that will be added to the setup for propane.
July is the LO300 solo and i will be racing this summer in this, getting more practice in for the longer passage to Halifax then Bermuda and onward to Bahamas, Abacos to be exact.
Its nice to start to see years of preparation and refitting come together. From how the boat was when I first showed up at the dock, repainted the hull, re awl-gripped the deck, new sails, new furler, new rigging, all new lies, all new sheet lines, new rode and chain then added solar panels a new house system and starter system. All lights switched to LED inside and out, dodger cover and Bimini are the next items along with an arch over the stern for better panel placement.
Interior cushions will be remade this summer and then I will be somewhat finished re fitting Knotty Gurl.